Client satisfaction survey results

Travel agents are all about travel experience. So we decided to find out what clients like you, really thought of their experiences when travelling with Albury Travel. Needless to say, we were absolutely delighted by the results.

What do clients like you want? According to the research, the five top qualities Albury Travel clients are looking for in a travel agent include;

1. Someone who’s easy to talk to and understands me – 87%
2. Gives accurate, detailed information (no shocks) – 86%
3. Personal service – 84%
4. Involves me in the planning process – 84%
5. Takes care of the little things so I can relax – 78%

How does what you want translate when you travel with Albury Travel?

• Your travel planning will be easy – 99% of clients say they find Albury Travel responsive and easy to work with
• You’ll receive friendly, personal service – by far, the best and most frequently reported (and unprompted) attribute about the best thing about choosing an Albury Travel agent was the friendly, personal service you’ll receive.
• You’re likely to have a great experience – with more than 98% of clients reporting being happily satisfied with their Albury Travel experience
• Clients like you trust us enough to share the service with friends and family – with more than 98% of clients being more than likely to recommend Albury Travel to friends and family

Oh, and 99% of our surveyed clients that are planning on taking another holiday are planning on travelling with Albury Travel. You might also be interested in what clients like you say about travelling with us. So if you want to ensure your travel experience is the way you want it,talk to the experienced Albury Travel team today on (02) 6041 5577, call in to the office at 601 Dean Street, Albury, or book an appointment today.